Terms of Service & Campaign Credit Agreement

1. Platform Nature & Principal Merchant Reseller Model

CustomersNow.co.uk ("CustomersNOW", "we", "us") operates as an independent commercial Principal Contractor and Media Reseller providing digital advertising and verified customer acquisition services. CustomersNOW is not an escrow agent, broker, money transmitter, or fiduciary custodian. All campaign retainers paid by the Client constitute advance payments for specified marketing services under Article 6(1)(a) of the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001. Full legal and beneficial title to deposited funds transfers to CustomersNOW upon receipt.

2. Campaign Service Credit Ledger & Performance Retainers

2.1 Closed-Loop Campaign Credits: Upon receipt of a campaign retainer deposit, CustomersNOW credits the Client's account with an equivalent value of internal, non-transferable Campaign Service Credits. These credits operate strictly within a closed-loop network solely redeemable for verified customer quote dispatches delivered by CustomersNOW (qualifying under Regulation 3(1)(k) of the Payment Services Regulations 2017).

2.2 Performance Deduction: Credits are deducted on a strict pay-on-delivery basis upon the automated delivery of an exclusive, phone-verified customer enquiry matching the Client's designated trade sector and postal territory.

2.3 100% Unspent Balance Refund Guarantee: The Client retains the contractual right to terminate their marketing campaign at any time upon notice. Upon termination, CustomersNOW guarantees an immediate refund of 100% of all unspent, unallocated campaign credit balances back to the Client's original payment method within five (5) working days, with zero exit fees or termination penalties.

3. 100% Territory Exclusivity Standard

Every customer quote delivered through CustomersNOW is strictly 1-to-1 exclusive. CustomersNOW warrants that no customer enquiry delivered to your account will be auctioned, syndicated, resold, or concurrently routed to any competing contractor or third party in your designated postal territory.

4. Commercial Quality Assurance & 48-Hour Replacement SLA

If a delivered intake contains an unreachable telephone number, fake identity, or out-of-territory postcode, the Client may flag the intake through their Client Portal within forty-eight (48) hours of receipt. Upon automated carrier reachability verification (via Twilio HLR lookup), 100% of the debited campaign credits are immediately restored to the Client's active balance with zero paperwork.

5. B2B Corporate Gating & Governing Law

This agreement is entered into strictly between commercial business entities. Asset finance and commercial lending desks on CustomersNOW are strictly gated to UK Registered Bodies Corporate (Limited Companies, PLCs, and LLPs) under Article 36E of the FSMA (Regulated Activities) Order 2001; applications from sole traders or natural persons are expressly excluded.

All contracts are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the Courts of England & Wales.

For compliance or corporate legal enquiries, contact: [email protected].