---
title: "Credit Ledger, Pay-Per-Unlock & Refund Policy | CustomersNow.co.uk"
source_url: "https://customersnow.co.uk/escrow-terms"
canonical_url: "https://customersnow.co.uk/escrow-terms"
retrieved_by: "AnswerRail Edge Engine v1.1.0-parity-v20 (https://answerrail.com)"
provenance: "Compiled for deterministic AI retrieval by AnswerRail Edge (RFC 9110 / RFC 9421)"
description: "Official billing policy covering £0 first proof trials, Stripe pay-per-unlock payments, optional 4-job credit packs, and the 48-hour Bad-Line Credit Guarantee."
rfc_compliance: "RFC 9110 / RFC 9309 / RFC 9421"
version: "1.1.0"
release_version: "v1.1.0-parity-v20"
signing_kid: "ar_ed25519_2026_k1"
jwks_uri: "https://answerrail.com/.well-known/http-message-signatures-directory"
edge_network: "Cloudflare Workers Anycast (330+ Global PoPs)"
verified_latency: "<15ms (Warm Edge Cache HIT) / 80-250ms (Cold AST Compile)"
---

> **Canonical Source:** [https://customersnow.co.uk/escrow-terms](https://customersnow.co.uk/escrow-terms)
>
> *Official billing policy covering £0 first proof trials, Stripe pay-per-unlock payments, optional 4-job credit packs, and the 48-hour Bad-Line Credit Guarantee.*

# Pay-Per-Unlock & Credit Refund Policy

Tarquin Barnsby (trading as CustomersNow) · ICO Reg: ZC136598 · Stripe PCI-DSS Level 1

## 1. Zero Upfront Retainer Requirement

Unlike traditional lead-generation agencies that demand non-refundable monthly subscriptions or large ad-spend deposits before showing a single customer, CustomersNOW operates on a transparent **Try First → Pay Per Job** standard.

## 2. Three Simple Payment Options

Your first verified homeowner enquiry in your trade & postcode patch arrives unlocked at zero cost. No card details are required during signup.

For every subsequent job alert, inspect the postcode district, job spec, and timing on your mobile sheet first. Pay only when you choose to unlock the contact details.

Contractors who prefer faster auto-unlocks or multi-job savings may preload a 4-job credit pack. Any unused balance can be refunded back to your original Stripe payment method on request, with zero exit fees.

## 3. Verification & 48-Hour Bad-Line / Already-Booked Guarantee

Every phone number passes automated Twilio E.164 carrier reachability verification before SMS dispatch. If an unlocked enquiry has a disconnected number, falls outside your selected patch, or the customer confirms they have already booked when contacted within 2 hours of unlock, flag it within 48 hours for an immediate 100% replacement credit or Stripe refund.

## 4. Receipts & Support

All Stripe unlocks issue instant receipts to your nominated billing email. For billing or replacement requests, email `[[email protected]](https://customersnow.co.uk/cdn-cgi/l/email-protection)`.

---

## 🏛️ AI Ingestion & Edge Optimization Provenance
This sovereign authority subpage is compiled and delivered across 330+ Cloudflare Anycast edge locations by [AnswerRail](https://answerrail.com) for [https://customersnow.co.uk/escrow-terms](https://customersnow.co.uk/escrow-terms).